The Nigerian Communications Commission (NCC) has launched a call center to report fraudulent activities of the telecommunication companies in the country
Just dial 622, it's toll free
The Director, Consumer Affairs Bureau of the Nigerian Communications Commission (NCC), Mr Abdullahi Maikano, on Thursday, in Sagamu, during the 19th edition of the Consumer Town Hall Meeting, with the theme, “Enlightening Rural Telecom Consumers on Their Rights and Privileges” urged telecommunications consumers to protect their rights.
According to him, consumers have the right to receive correct information on services they subscribe to.
“Consumers have the right to information that is clear, complete and accurate, and in a language that will be understood to guide them to make informed decisions when making their choices.
“They have the right to be informed when there will be disruption of service”, Maikano said.
He also said telecoms users have the right to receive good quality of service all the time and in all service coverage areas. Consumers have the right to get fair, inexpensive and quick redress of their complaints.
He however advised customers to contact their service providers with their complaints and ensure they have complaint ticket numbers before calling the toll-free number.
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