STANBIC IBTC Bank Plc, has lunched the National Cash Register (NCR), Interactive Teller Machine (ITM), an innovation that will allow customers perform full banking activities without physical contact with a teller.
The Country General Manger, NCR, Ahmed Abdel Aziz Hamada, said that ITM is a device that offers customers the benefits of both self-service video banking and the branch teller experience combined in one solution.
According to him, the ITM combines video banking collaboration and remote transaction processing banking technology embedded within the machine to give customers the choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction.
The Executive Director, Personal and Business Banking, Stanbic IBTC Bank, Obinnia Abajue also stated that the partnership with NCR reinforces the bank’s commitment to take the industry lead in providing financial solutions that will help drive fulfilling banking experience while addressing the needs of existing and potential customers.
He added that the ITM would ensure faster turnaround time, convenience, privacy, efficiency, and safety of banking transactions.
Speaking further, Abajue said, the interactive teller machine speaks to our customers, which is underscored by our ability to provide innovative financial solutions that help enrich our customers’ banking experience.
“We are glad to tell our customers and Nigerians in general that full banking service is no longer constrained by time. The special features of the ITM ensure that customers will enjoy round the clock full banking service,” he said.
Also, the Managing Director, NCR, ElSayed Usama, said the company was delighted to partner with Stanbic IBTC for the launch of the innovative ITM.
"The choice of Stanbic IBTC Bank for the pilot rollout of the interactive teller is due in large part to its industry leadership in innovation, deployment of technology, security of its platforms, e-banking and its strong retail banking drive.
“We are delighted to be partnering with a leading financial institution for the launch of this product. The partnership between Stanbic IBTC Bank and NCR is due to our shared value and vision to provide solutions to customers that will make their lives easier and create exceptional experiences,” he stated.
Interactive Teller Machine (ITM) is an upgrade of existing ATMs with new versions that provide human interaction with a teller through video chat. It plays over the ATM screen and makes it possible for bank customers to speak to a teller if they need to carry out advanced transactions like cashing a check or making a withdrawal in specific denominations.
Transaction speed is increased when compared to walking into the bank to speak with a teller. The machine can dispense the cash automatically and enter all check information without any interaction from the teller. Deposits can also be verified immediately and the customer can receive a credit to the account.
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